CMS Support

Our knowledge empowers you

CMS offers a network of world-class product support with six offices around the world. Always at the side of radiation therapy professionals, CMS employs a staff of dedicated radiation oncology and other specialty professionals in the industry. Our staff expertise consists of:

Medical physicists who can provide you with information on beam data collection and modeling as well as the latest planning techniques.
Certified dosimetrists and radiation therapists with hands-on, clinical experience so you know you have knowledgeable people working with you.
Experienced hardware and software engineers who are experts not only in the diagnosis and repair of hardware components, but network system and system administration issues as well.

Get live web support

Select a region for live support:

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Americas

Hours: 7:00 AM - 6:30 PM Central US Time, Monday through Friday
Phone: 1.800.878.4CMS (4267)

Australia / New Zealand

Hours: 9:00 AM - 5:00 PM (Sydney time) Monday through Friday
Phone: +61-2-9209-4507

China / Pacific Rim

Hours: 9:00 - 17:30 (Shanghai time) Monday through Friday
Phone: +86-215058-1041

Europe / Middle East / Africa

Hours: 8:00 - 17:00 (Middle European time) Monday through Friday
Phone: +49-761-88188-0

Japan

Hours: 9:30 AM to 6:00 PM (Tokyo time) Monday through Friday
Phone: +81-120-009-198

Send your feedback to CMS Support

Our Customer Support team is committed to maintaining the highest level of service to our users. We appreciate your comments regarding our support services. Your feedback will allow us to serve you better in the future.
Send us your comments.

Installation Services Survey

Did your facility recently receive an installation of a CMS system? We're always working to continually improve our installation services, and we'd like to hear your feedback. Take a minute to complete our survey.